BBB warns of tech support scam

May 31, 2013

The Better Business Bureau is warning of a scam involving random calls or emails offering tech support.

BBB Nebraska president and CEO Jim Hegarty says it isn’t a new scam. Consumers will get calls or emails from someone claiming to be from a tech support company, telling them their computer is infected with a virus or malware. A pop-up may appear on the person’s computer saying there’s an error. The scammers will tell consumers they need remote access to the computer to fix the error, and may also ask for bank account information.

"There’s been a few victims who have fallen for this and have provided individuals with their credit card information, and I think even more dangerously, have allowed individuals access to their computers where they install viruses and additional malware that looks for sensitive information, so we’re really concerned about this."

Hegarty says if you’ve fallen victim to the scam, you should contact a reputable tech support company that can do a thorough scan of your computer. You should also run a virus scan on your computer, report the incident to the BBB, and never provide financial information.

More information is available at